Intervein

Terms And Condition

Welcome to interveinlab.com - Please read these Terms & Conditions carefully before you access any information and utilize intervein Labs diagnostic services. By agreeing to our Terms of Use, you acknowledge that you accept these terms & conditions and will abide by them. If you do not agree with our terms of use, you should stop accessing the information or using the services. The content available on this website is related to interveinlab.com and is the property of Intervein Lab Pvt Ltd & along with its subsidiaries with its registered office at 51 & 52, 5th floor, The Chamber, Near TGB, Bodakdev, Ahmedabad – 380054. interveinlab.com is India’s leading omnichannel pan India service provider which provides quality and affordable diagnostic services through home sample collection or visit to the nearest lab or collection centre. It offers quality sample collection and testing services across its network of labs and a notable number of experienced phlebotomists.

The website or the internet platform is referred to as Intervein Lab Pvt Ltd along with its Subsidiaries and we refer to ourselves as “We”, “Us” Or “Our”. We control and manage the website on our own. We reserve all rights to make changes or amendments in our terms of use at any time without prior intimation by posting changes on www.interveinlab.com website. The users who agree to these Terms & Conditions of intervein Labs are responsible for keeping a check on the information posted on the website and changes made in the terms of use.

By using, browsing or in any way transacting on the website, or using any services, you indicate that you agree to be bound by these Terms & conditions mentioned herein. In addition, by impliedly or explicitly accepting our Terms & Conditions, you also agree to be bound by intervein Labs’ policies, including the Privacy Policy, and such other rules, regulations, policies, terms of use as are applicable under the appropriate law(s) in India and other countries for the purposes of using, browsing or transacting on our website, or utilizing any of the services, and such rules, regulations, policies, terms of use shall be considered to be integrated into, and perceived as part and parcel of these Terms & Conditions. However, if users wish to move away from the website to a third party website, they may be subject to other terms and conditions of use and privacy policy, as may be provided on such a website. In such an event, the terms of use and privacy policy pertinent to that website will administer their use of that website.

By using this website, you may agree and give consent to the following terms of use:
In case of non-acceptance with any pertinent conditions, rules or regulations, or the agreement by a website visitor/user, intervein Labs has the right to instantly cease the access or usage rights of the User to the services and to eliminate unaccepted information.

intervein Labs may reveal or transfer perceptive personal data / information to the point where it is important to offer the services, to another entity or person, as mentioned in our Privacy Policy.

intervein Labs reserves the right at any time to refuse or suspend access to any or all segments of services offered/Promotional activities/Programs/Membership through the website to any user, who we believe, has disagreed with any of the conditions of these Terms of Use/Agreement.

The user acknowledges that any booking they place is subject to the terms and conditions outlined in these Terms of Use, which include, but are not limited to, service availability based on the serviceable zone

ELIGIBILITY
By using the Website and/or availing the Services, users represent and warrant that they have the right, authority, and capacity to agree with the Company policies in respect of the Services being offered and to abide by all of the conditions set forth herein.

You are responsible for all the transactions you make under your name or account.

You are 18 years of age or over and have the legal rights to agree with the form of the binding contract in your jurisdiction. In case of a person under the age of 18 wanting to avail services offered by the Company, they can only do so through their Parents/Guardian’s active consent.

You signify and warrant to the Company that you will use the services in a manner dependable with all the pertinent rules and regulations.

Services and Terms of Use
To access some of the contents or services available on www.interveinlab.com website, users will need to create an account. For account creation, users are asked to fulfil the registration process by filling in the form the following details:

Age

Name

Date Of Birth

Gender

Phone Number

Email Id

Location/Address

By filling in your details, you agree that intervein Labs will rely on the data you have provided and thus you hereby guarantee that any and all information provided by you in the process of account creation is reliable and accurate. You further affirm that your consent to intervein Labs to process your data as per its Privacy Policy.

intervein Labs offers services through the Website/app/Whatsapp/Call centre to assist customers/ users to get reliable diagnostic tests with exclusive health diagnostic packages.

The comprehensive health packages include a combination of customized diagnostic tests that the Company offers and customers/users are informed from time to time about the health packages by the information mentioned on the company website.

These diagnostic health packages also include home service (if available, at the nearest testing centre), wherein customers/users are provided with the home sample collection service. User may not be able to avail Services if their sample collection location is outside intervein Labs current scope of Service. intervein Labs will keep the user informed of the same at the time of confirming his/her booking.

When a user/customer places a request to avail test or Health Packages, a unique Booking ID is generated in the name of the Customer.

The Booking ID and other details related to diagnostic services are sent to the customer on their registered email-Id (If Provided), WhatsApp (if they opt-in) and via SMS on their registered mobile number.

intervein Labs holds the right to make changes in the nature of services and offers mentioned in the Health packages. The changes will be notified to the users/ customers on the website. If user require any clarification with regard to information available in his/her booking, it is advised to contact the customer support team to get the resolution.

Users may not utilize the services for motives of examining accessibility, performance or functionality of intervein Labs, or for any other standardized or competitive purposes.

The user is hereby given a restricted, non-exclusive, non-transferable right to use our services exclusively for user’s personal non-commercial use and in agreement with the permitted Terms & Conditions provided herein. Without restriction to the preceding, in the event the user is expelled from undertaking lawfully binding requirements under the Indian Contract Act, 1872, or are for any reason, unable to offer ‘Consent’ as per the Information Technology (Reasonable safety practices and methods and sensitive personal data or information) Rules, 2011 and the Digital Personal Data Protection Act, 2023, the user is not entitled to register for, use or utilize the services available on the Website/ App or any other channel.

intervein Labs will offer the necessary support for the services at no additional cost, and/or advanced support, if bought separately, and will use commercially practical efforts to make the services accessible. intervein Labs will offer the services only in compliance with pertinent applicable laws and government regulations.

intervein Labs may, at its sole prudence, defer or restrict user’s ability to use or access the Website at any time without prior intimation. This may be done in the view of investigations for complaints or alleged violations of these Terms & Conditions, or for any other reason. intervein Labs reserves all the rights to control profiles of diagnostic centers/ labs/ collection centres to make them more appropriate for Package navigations on the Website. If users find any incorrect data on the Website, they can contact intervein at [email protected] instantly for such issues. intervein Labs shall not be held responsible for any event in this regard.

Users shall be bound by these terms of use of this Contract. Any violation of the agreement Terms of Use gives the right to the intervein Labs to take required action against the user.

Shipping and delivery of reports: In case of home sample collection, we provide e-reports on the registered mobile number via sms/ WhatsApp and registered email. In case, a user/customer opts for a hard copy of the report, then they need to pay additional Rs 150 per report for the courier of reports to their address. We assure users/ customers that we take all necessary measures to ensure the report gets delivered on time.

Sample collection and Report Generation at intervein Labs
Sample collection is scheduled based on the booking date of tests. Users can also reschedule the sample collection as per the available time and slot.

Users may experience delay in a scheduled sample collection due to uncertainties, any ongoing pandemic restrictions, political issues, rallies, lockdown, festive celebrations or weather conditions etc.

Any delay or cancellation will be timely informed to the user. Users need to keep a check on their messages and emails regularly for recent updates.

Post sample collection, reports are usually generated within 24-48 hours from the time the sample is sent to the labs for examination, however some tests shall have longer processing times and shall be informed to the user at the time of sample booking / collection. In some cases, there are chances that users may experience delay in test results. Users hereby agree to bear the delay that they may have to experience due to longer processing times or unseen circumstances

Offers and Coupon Code
In addition to the T&Cs, coupon redemption is subject to standard and specified terms and conditions mentioned by intervein Labss. Coupons are issued on behalf of respective retailers. Hence, any damages, injuries, losses incurred by the You as a result of using the coupon is not the responsibility of intervein Labs and its affiliates, and each of their directors, officers, employees. It is advised to read the detailed terms & condition of respective coupon in detail before using it on intervein labs website. This term supersedes any offer related to any other intervein Labs Service.

Information on how to participate forms part of these Terms & Conditions. By participating, claimants/ user agrees to be bound by these Terms & Conditions. Claimants/ user must comply with these Terms & Conditions for a coupon to be valid.

Each claimant/ user is entitled to one coupon per Booking ID. Coupons are not transferable and are not redeemable for cash and cannot be combined with any other coupons or any other offer or discounts or promotions offered by intervein Labs.

Each coupon is identified by a code and has different rewards/discount value. The claimant/user can apply the coupon during booking whilst being bound by the conditions linked to the redemption of the coupon.

To redeem the coupon code, the claimant/user enters the coupon code into the promotional box during booking on website/app/other relevant channel wherever coupon is applicable and the relevant discount will be automatically deducted from the final price of the booking value. If the claimant/user fails to enter the coupon code at the time of booking as specified, the booking will not be eligible for the discount. Discounts may not be claimed after confirmation of a claimant’s/ user’s purchase/booking on the website/app/WhatsApp/call centre/ collection centre/ camp.

Each coupon is valid for a limited time only and expires on the date specified in the email/SMS/WhatsApp sent to the claimant/user by intervein Labs.

Coupons are valid only for diagnostic services offered by the company.

Coupons cannot be combined with any other offers or discounts.

Coupons are void if altered or duplicated.

Coupons cannot be replaced if emails/SMS/WhatsApp are deleted by the claimant.

A coupon cannot be applied to bookings previously placed with intervein Labs.

Validity, Discount Amount, Cashback Amount, Minimum Booking Value & Redemption of coupon code (Web/App/Collection Centre, Call Center & Phlebotomist App) are subject to the terms & Conditions of the Specified Coupon Codes.

Coupon codes available on third-party websites/ apps/ digital platforms or other channels will be validated by the company whether legitimate or not. If the coupon is not valid or legit, the discount shall not be applied.

All coupon codes available on third-party websites/ apps/ digital platforms or other channels will have the same terms and conditions (TnC) as those of the company.

Some of the coupon codes can be specifically designed for particular user types i.e. new user, repeat/ existing user, and can be platform-specific, i.e., CRM, Website, WhatsApp, CC and App as well.

Coupon codes used in conjunction with VIP membership or any other offer will have an upper limit, which includes the VIP membership discount benefit. Hence, a user will get only the upper limit discount as the maximum discount.

Use of coupons constitutes acceptance of these terms and conditions.

If a coupon is used and an entire booking (in accordance with the cancellation policy) is cancelled at a later stage by the claimant, the coupon will no longer be valid.

intervein Labs shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using the coupon, except for any liability which cannot be excluded by law.

intervein Labs accepts no responsibility for late, lost or misdirected email or other communications. intervein Labs assumes no responsibility for any failure to receive a claim or for inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches. If such problems arise, then intervein Labs may modify, cancel, terminate or suspend the coupon.

Coupons are subject to all applicable laws and regulations.

These Terms & Conditions shall be subject to the exclusive jurisdiction of the courts at Delhi and are governed by the laws of India.

intervein Labs reserves the right to discontinue a coupon code at any time.

Please write to us at [email protected] if you have any questions or need further clarification. If you are unable to make a query in writing, please ring us at 898 898 0606.

Dhanteras Special Gold Coin Offer
1. Offer Description:On the occasion of Dhanteras, a promotional offer is running where one lucky winner will have the chance to win a 1g Gold Coin.
2. Eligibility for Entry:
Confirmed bookings with successful sample collection will be eligible for entry.

The minimum order value of the booking should be ?1199 or more

3. Contest Period:
Confirmed bookings with successful sample collection must be made within the stipulated period from November 6th, 2023, starting from 12:00 AM (IST), to November 12th, 2023, ending at 11:59 PM (IST).

4. Winner Selection:
The lucky draw to select the winner will be conducted on November 14th, 2023, and the winners will be decided then.

The draw will be random and conducted fairly from all the eligible entries within the specified period.

5. Winner Announcement:
The winner of the 1g Gold Coin will be notified through the contact details provided during the booking process.

The announcement of the winner will be made on November 14th, 2023, and the result will be final.

6. General Terms:
The offer is valid for confirmed bookings with successful sample collection made within the specified period with a minimum order value of ?1199 or more.

The 1g Gold Coin cannot be exchanged for cash or any other product or service.

The offer is subject to change or withdrawal without prior notice.

The offer is non-transferable and cannot be clubbed with any other promotion or discount.

Participants must ensure that the provided contact details are accurate for the purpose of notification in case of winning.

The decision of the organizers in the selection of the winner will be final and binding, and no correspondence will be entertained regarding the same.

The offer is subject to compliance with all applicable laws and regulations.

Resampling, refund, and similar cases are excluded from the contest.

Copyright/Trademarks
The trademarks, logos, tagline and service marks (collectively referred to as "Marks") displayed on the intervein Labs Website/app/collection centre/marketing collaterals are our property. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the internet without our written permission, or the written permission of such other party which may own the Marks. All information and content including any software programs available on or through the intervein Labs Website/APP (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the intervein Loyalty Program Website for commercial or public purposes.

Privacy policy
Any personal information about you which you supply us with, or we collect about you is governed by intervein Lab’s privacy policy, a copy of which is available for review on the intervein Lab’s Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions.
Law and jurisdiction
These Terms and Conditions and the relationship between us and you are governed by laws in India. By completing and submitting an Enrolment Form to join the intervein Referral Program, you are agreeing to submit to the exclusive jurisdiction of Courts at Delhi.
Content
intervein Labs website may include third-party website links. intervein Labs should not be held responsible for images, videos or such contents posted on websites other than https://www.interveinlab.com/. Users should assess the applicable conditions or refer to the company’s Privacy Policy before using it. intervein Labs does not hold the responsibility of and does not intend to endorse any content, review, video, media publications, services or materials on or posted on third party sites. Users should access content or materials posted on third party websites at their own risk.
Content or material submitted or published on other platforms or web pages should respect intellectual property rights. intervein Labs should be notified if the content located on or linked by the site violates the copyright. intervein Labs holds rights to delete or disable all links containing such content or materials. In the case of a user who may breach or repeatedly infringes upon the copyrights or other content of intervein Labs or others, intervein Labs may, in its choice, dismiss or deny access to and use of the Website and/or Services.
PC-PNDT Act
intervein Labs strongly agrees that pre-natal gender screening and pre-natal gender selection are illegal in India. It strongly follows the terms and conditions as mentioned in the PCPNDT Act. The Act strictly prohibits sex determination or disclosure of the gender of the fetus. intervein Labs supports the prohibition of any content, video, graphic representation and review associated with the prenatal determination of sex. The person who does not abide by the provisions of this Act is bookable with imprisonment and a fine. intervein Labs does not endorse or promote any publication of content (on website or media) or validate any technique or treatment pertaining to sex determination or gender selection. Patient reviews or testimonials are purely third-party content on third party websites and intervein Labs cannot manage or control such activities. Through its website or webpage, intervein Labs by no means associates itself with any prohibited content.
Video Disclaimer
The views and opinions mentioned in the video content do not reflect or represent any endorsement by intervein Labs or its affiliates.The video content has been mentioned as a piece of information and awareness only. intervein Labs hereby does not promote viewers to conclude anything in terms of medical consultation, diagnosis, and treatment. intervein Labs strongly recommends its viewers or users take the right guidance or medical advice from their physician or doctors to make the best choice for their health.The medical advice or information on the site should be considered as an informative content and should not be used for a purpose of diagnosis or treatment without the intervention or recommendation of a certified medical practitioner.
Fee packages, Payments and Taxes
The User agrees to do all the payments in regard to tests/package fees and other fees pertinent to User’s access to Services and the User shall not evade the fee structure. The fee is reliant on the Package that User buys and not on authentic usage of the Services.

Each User / member is solely accountable for payment of all taxes, lawful compliances, and statutory registrations and reporting. intervein Labs in no way can be held responsible for any of the taxes levied except for its own income tax.

Users can pay the fees online through the facility available on the intervein Labs Website/App. intervein Labs is not responsible for any loss or damage caused to User during the process of making online payment as the third party payment merchants or apps are beyond the control of intervein Labs. Users can also choose to pay the fees offline during sample collection.

All payments are exclusive of applicable taxes.

intervein Labs holds all the rights to change the fee structure/ test price by updating the fee structure on the Website which one can consider as valid and agreed communication.

In order to process the payments, intervein Labs might need credentials of User’s bank account, credit or debit card number, etc.

intervein Labs shall not be held responsible for any offers or coupons provided by third-party payment gateways or partners. All offers and coupons offered by third-party payment gateways or partners are subject to their respective terms and conditions.

Money Back Policy
Customer satisfaction remains our primary objective. Thus, we leave no stone unturned when providing the expected services to our customers. The Company will refund the money within 72 hours of the complaint being raised if it gets validated as per the process mentioned below:

If your doctor is unsatisfied with the correctness of tests or reports, you may raise a complaint by emailing us on [email protected] with booking ID and doctor details. Doctor details shall include name of the doctor (must be a registered medical practitioner), clinic/ hospital name, specialization, Date of consultation/ visit, Doctor prescription mentioning report remarks, Doctor’s Contact Number. The prescription must have doctor’s registration number and it should be signed and stamped.

To ensure the accuracy of your results, we will conduct the processing on the fresh sample which will be taken either on the day of the complaint or the next day as per your convenience and working operational hours. We'll also run the sample in our lab and in two independent different NABL-certified labs to validate the findings.

If our report indicates inaccuracies, we are committed to offering you a 100% refund. However, if our results align within a variation of 10% to 15% compared to the other reports—attributable to differences in machinery or methodology—regrettably, you won't qualify for a refund.

All complaints must be made within a 3-day period from the test report date.

This is applicable only for pathology tests and does not include radiology tests.

Refunds will be made to the original payment method or via bank transfer to your personal bank account.

Our quality team reserves the right to make the final decision.

In no event shall intervein, its officers, directors, employees, partners or vendors be liable to the customer, or any third party for any special, incidental, indirect, consequential, or punitive damages. Notwithstanding anything to the contrary, intervein’s entire liability to you under these terms & conditions or otherwise shall be the refund of the money charged from you for testing, under which the unlikely liability arises.

Cancellation & Refund Policy
This policy is made to ensure proper transparency between the Customer & Company.

Any Customer desirous of making a refund request need to follow the guideline as have been laid down in this document.

Cancellation by the Company
In case of Cancellation or Non-confirmation of booking by intervein Labs for any reason, including but not limited to non-availability of the technical or human resources, the Customer shall have the option to either re-schedule the test or to request for refund in which case, the complete refund shall be issued to the Customer as per the terms.

Cancellation By the Customer
In the event that a customer wishes to cancel any test(s) ordered from the Company, they may do so by calling on support number or by cancelling on website/ app before the phlebo is assigned.. To initiate a refund, the customer must provide written request/notice to the Company via email/whatsapp or verbal request over the support call. Refund request can be made by writing to the Company at [email protected] with the subject line “Refund Request: [Booking ID]” or calling @ 898 898 0606.

The Customer shall provide the following information:

Booking ID

Name of the Customer

Contact Number

Bank Account Number and IFSC Code

The Refund shall be initiated by the Company after reasonable validation of the information received by the Company After the company completes the validation process, an SMS will be sent to the customer containing a link to update their account details. The process of validation can take upto 72 business hours. The refund will be processed upon successful verification of the details updated via the provided link. If the user does not complete the necessary details, intervein Labs cannot be held responsible for any delays in processing the refunds.

Refund
The Company, on receiving a valid request, shall initiate the refund process and the Customer shall receive the amount within 5-7 days from the date of refund intimation (This would be valid for the refund getting processed offline). This is subject to any clearance where 3rd party payment aggregators are involved, in which case, the payment shall be refunded back within 15 days.
Disclaimer
intervein Labs shall not be responsible in any way for any hassle or loss caused to the user because of rescheduling or cancellation of the booking. Further intervein Labs reserves the right to reject service at any time without offering any reasons.

The Customer needs to validate any deficiency in the services offered by the Company to the reasonable satisfaction of the Company and provide cogent documentary evidence in support of the same.

For any report comparison beyond 3 days will not be considered. The third-party reports or doctor Consultation submitted to be rebut the report shall be dated either 3 days before or after the reports issued by the Company.

Customer understands and acknowledges that the decision taken by the Company in regard to this Refund Policy or any matter hereunder shall be final.

The Company reserves the right to continue or discontinue any offers and promotions on the services provided at any time.

The Company reserves the right to deduct processing charges from the refunded amount to cover the costs incurred during the refund process. These charges are imposed to cover administrative, logistics and transactional expenses associated with processing refunds and are non-refundable.

By placing an order for a test with the Company, the Customer agrees to this Refund policy and acknowledges that failure to comply with the terms and conditions set forth may result in the forfeiture of their refund.

The Company reserves the right to modify this Refund policy at any time without prior notice to customers. The same shall be updated from time to time on the Company's website.

Indemnification
Users hereby agree to preserve, indemnify and hold the Company and keep the Company and its associates and each of their respective officers, clients, directors, employees, agents, or representatives harmless from and against all third party activities, proceedings, claims, liabilities (including legal liabilities), penalties, demands and pricing (including without limitation, permissible costs on a solicitor/attorney and own client basis), damages, losses and/or expenses however taking place out of or resulting from:
Your use of the Website or the Services and violation of any of the Terms and Conditions by You; or

any claim or proceeding brought in by a third party against the Company because of the Infringement by users of any intellectual property rights of that third party.

Confidentiality
For the Company’s Terms of Use, “Confidential Information” refers to all non-public data revealed by a Party or its employees, clients, or contractors (cooperatively, the “Disclosing Party”) to the other Party, its associates its employees, clients, or contractors (cooperatively, the “Receiving Party”) that is elected as confidential or that, provided the nature of the data or the circumstances surrounding its disclosure, practices should be referred to as confidential. Confidential Information includes concerning Company, non-public information associated with the Company’s technology, procedures, processes, customers, business proceedings and operating processes, promotional and marketing activities, finances, and other business events, etc. and about the users, the personal information disclosed by Users while booking and the information relating to User’s Account, username or password, and User’s test report(s).
The Receiving Party will, always preserve, and cause its agents, clients, employees, contractors, and associates to preserve the confidentiality of all Confidential Information. The Receiving Party will acquire all reasonable measures to avoid revelation, distribution, or unauthorized use of Confidential Information by it or any third party. The Receiving Party will not use the Confidential Information of the Disclosing Party for any rationale whatsoever other than those purposes set forth herein.
Usage and Transfer of Personal Information
intervein Labs website may include pages that provide users with the opportunity to provide us with Personal Information about themselves which shall be considered as per the Privacy Policy of intervein Labs. Further users may agree to the following Terms of Use:
Collection and Delivery are reliant on several practical and value parameters. intervein Labs assumes no responsibility towards any time delay caused on account of the above factors essential for review, analysis reporting and third-party service delay outside of our control. intervein Labs does not offer any medical advice and services offered must not be considered as an alternative for professional medical advice, diagnosis or treatment. Take proper guidance or medical advice from the professionals prior to booking a test for any medical condition. Please correlate clinically.
intervein Labs shall not be held liable in any manner for the genuineness of the personal information or sensitive personal data or information provided by the User to intervein Labs or any other person acting on behalf of the company.
The User is to be held liable for maintaining the privacy of their account access information and credentials (username & password) and restricting any unlawful access and use of Services through the intervein Labs website/App. The User shall be held responsible for all uses of the User’s credentials, whether or not approved by the User. The User shall instantly inform intervein Labs of any actual or suspected unlawful use of the User’s account or password.
If a User provides any information that is false, inaccurate, outdated or incomplete (or proves to be false, inaccurate, outdated or incomplete), or intervein Labs has reasonable grounds to believe that such information is incomplete, intervein Labs holds the right to suspend or terminate such account at its sole discretion.
Users do hereby permit intervein Labs and its associated members to collect the electronic copy of the report from our Diagnostic centre/ Labs and offer the same to the Users.
Modification of Terms of Service
intervein Labs reserves all the rights to modify and update these Terms of Use and the Privacy Policy at any time without prior notice. As such, users are requested hereby to periodically evaluate these Terms of Use, Privacy Policy, and any other guidelines that may be available on this Website, each of which are available through the Website homepage. Continual practice of our Services will be considered acceptance of any modifications. The User hereby agrees that, during the period of this Contract, we may alter or modify the Terms and Conditions, and amend the services offered under this Agreement. Any such modification or change will be requisite and useful instantly on release of the modified Agreement or change to the Service(s) on our website. Unless we explicitly inform otherwise, these terms integrate and replace any other terms related to the Services.
intervein Labs reserves all the rights to suspend service, or deny admittance to anyone who violates our policies or the terms and conditions mentioned herein, without prior notice or warning.
User consent
All Users / Patients herein referred as 'I/We' of the Website employing using/browsing the Website and in any manner reaching out to the Company either through a call or message or email or social channel / in person or through any other way hereby consent to the following.

I/ We are inclined to opt for a diagnostic test of my own choice as required or as the case may be.

I / We are aware that the 'Company' is providing diagnostic test services to assist us in getting sample collection, sample processing & reporting done in a timely manner from its network of certified labs either of it’s own or of any third party.

I / We understand that the 'Company' that includes its staff, representatives, employees etc., do not provide any medical opinion or counselling, except where the Customers opts in for the optional Report Counselling

I/we understand that the Company is not responsible for checking the need or genuinity of the prescription provided by the customer/user and is not responsible for the tests being prescribed in any manner.

I / We understand that Pre Conception and Pre-Natal Diagnostic Technique for Sex Selection (Gender Selection) is prohibited in India and is a punishable offence. The Company being an Indian entity, does not aid, assist or support the same in any part of the world or in any way.

I / We understand that we shall look at our own legal opinion/ guidance before opting for any particular services from the Company.

I/ we understand that 'Company' has zero-tolerance for unethical practices including but not limited to 'Gender Selection' and any violation of the laws of the land, I/we shall be solely liable and responsible.

I hereby authorize and give my consent to the Company to send me, either through itself or through any third party service provider, from time to time various information / sms / email / alerts / Whatsapp / notification / other messages or calls or commercial communication, and other services on my telephone or mobile numbers given by me to the Company whether these numbers are registered with National Do Not Call Registry / listed in National Customer Preference Register or not. I agree to receive Whatsapp or through any other medium any update from the Company and this shall act as an explicit consent for the same. I also confirm that by sending any of such messages / calls, I will not hold the Company and its third party service provider liable / institute compliant under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time.

I/ we have made true and correct representations including the ones stated herein and shall indemnify/keep the Company indemnified as the case may be for any breach or violation of the stated terms or laws of the land.

I / We understand that the Company shall not be liable for any medical opinion/negligence or any medico-legal aspect.

I/we have thoroughly understood the Terms & Conditions stated herein and shall be solely responsible for not abiding any such terms or violation of the laws of the land in any nature.

Miscellaneous
Governing law and Dispute Resolution- The contract and Terms and Conditions shall be governed by and build in accordance with the lawful policies of India only without reference to disagreement of laws, standards and all disputes arising in connection hereto shall be subject to the restricted authority of the courts of New Delhi, India.

Assignability - The Company may allocate any of its duties/obligations to any other Person without prior intimation to the User/Customer, at its sole discretion. However, you shall not allocate, sub-license or otherwise transmit any of your rights under this policy to the third party, unless a written permission is taken from the Company.

Severability - If any provision of these Terms of Use is found to be unlawful, the invalidity of that provision will not impact the authority of the remaining provisions of the Terms and Conditions, which shall remain in full force and outcome.

Waiver - Failure by the Company to work on any right or remedy under these Terms and Conditions does not comprise a waiver of that right or remedy.

Force Majeure – intervein Labs is not responsible for failure to perform any of its liabilities if such failure is as a result of Acts of God (for example: fire, flood, earthquake, storm, hurricane or other natural calamity), conflict, hostilities (regardless of whether war is declared), civil war, upheaval, revolt, insurrection, military or seized power or confiscation, terrorist activities and nationalization.

Grievance Redressal: The Company shall attempt to deal with grievances or complaints of the Users/customers to the extent possible. Towards this the Company is dedicated to outline a Grievance Redressal Cell, which can be reached on the phone number as provided in the Website or may mail to [email protected]. You can also find escalation matrix on the website where complete details are mentioned for support and grievance redressal.

External Links
This Website may include hyperlinks to third party website(s) controlled by parties other than the Company. Such hyperlinks are provided for general reference only. The Company does not take control of third-party website(s) and is not accountable for the content they choose to represent or publish. The Company’s inclusion of hyperlinks to third party website(s) does not involve any endorsement of the material on third party website(s) or any connection with their operators.

The Company is not liable for any form of communication, whatsoever, received by You from any third-party website(s) or for any errors, omissions, or demonstrations on any third part website(s). The Company does not approve any advertiser on any such website(s) in any way.

Communication with the Customers/Users
At intervein Labs, we prioritize and value our customers’ privacy and security and thus we ensure the confidentiality of their data intact with us. By accepting our terms and policies, customers or users give intervein Labs the consent to contact them with required information on our services via our telemarketing / tele calling services, which will be helpful for our users, even if their number is registered in NDNC ( National do not call registry) or DND (Do not disturb).

intervein Labs 'Terms of Use' and 'Privacy Policy' comprises a binding contract between Users and the Company and is agreed by You upon your use of the interveinlab.com.

Express Slot Charge - Health Test Booking (Within 2 hours)
This program offers customers the convenience of booking their health tests on the go, especially for their urgent testing needs. Our program is designed to provide comprehensive and efficient sample collection services for emergencies. Customers can avail of these services by paying nominal Express Slot charges in addition to the regular fees.

Express Slot Charge:In the event that a customer requests to book a health test within the next 2 hours on an urgent basis, an additional Express Slot Charge will be applicable. This will be applicable over and above the current package price and discounts. This will be applicable for VIP members as well.
Eligibility:The Express Slot Charge is applicable only for health test bookings made within the specified 2-hour window. This service is subject to availability and may not be always available or at all locations or for all types of health tests.
Express Slot Availability:The availability of express slots for urgent health test bookings may vary depending on factors such as test type, laboratory capacity, phlebo availability and operational constraints. We strive to accommodate as many urgent requests as possible, but availability cannot be guaranteed.
Express Slot Charge Amount (Rs 150):The specific amount for the Express Slot Charge will be clearly communicated to the customer at the time of booking. This charge is in addition to the regular cost of the health test and any other applicable fees.
Payment:The customer agrees to pay the Express Slot Charge in full at the time of booking. The payment can be made through the available payment options provided by our service.
Non-Refundable:The Express Slot Charge is non-refundable under any circumstances, including if the customer cancels or reschedules the health test booking. The cases where reschedule has happened due to non-availability of the phlebotomist will be an exception, and the express charges will be waived off.
Booking Confirmation:The booking of an express slot for a health test is considered confirmed only after the customer has completed the payment of the Express Slot Charge and received a confirmation notification from our system.
Limitations:The Express Slot Charge is specific to urgent health test bookings within the designated time frame. It does not guarantee immediate availability of the test results or any other services beyond the prioritization of the booking process.
Liability:While we strive to provide timely and efficient service, we shall not be held liable for any delays or disruptions that may occur during the health test process, including but not limited to delays in sample collection, laboratory testing, or result reporting.
Modification of Terms:We reserve the right to modify or update these terms and conditions for the Express Slot Charge at any time. Any changes will be communicated to the customers through appropriate channels.
By proceeding with the booking of a health test within the express slot, the customer acknowledges and agrees to abide by these terms and conditions governing the Express Slot Charge.

Diagnostic Fee
This diagnostic fee is an essential component of our service, dedicated to ensuring the safety, handling, and integrity of your samples. We adhere to stringent processes and guidelines to maintain the highest standards of quality throughout every step of the diagnostic process:

Vaccinated Phlebotomists: Our team comprises fully vaccinated phlebotomists, equipped with the necessary expertise and precautions to safeguard your health during sample collection.

Company-Provided Sanitized Sealed Kits: We exclusively utilize sanitized sealed kits provided by our company, ensuring the cleanliness and integrity of every sample collection.

Special temp control bags with temperature display to protect the sample integrity: Your samples are transported in special temperature display bags to protect the sample integrity.

Internal Lab Quality Control: Our internal lab quality control measures guarantee accurate and reliable diagnostic results, upheld by rigorous testing protocols and standards.

Assured Convenience with Home Sample Collection: We offer the convenience of home sample collection, ensuring a seamless and comfortable experience for our valued customers.

Safety and Emergency Care Training: Our staff undergoes comprehensive safety and emergency care training, ensuring prompt and effective responses to any unforeseen circumstances during sample collection or transportation.

This diagnostic fee is non-negotiable and non-discountable for all customers, including VIP members. No Coupon and Redcash would be applicable on the diagnostic fee.

RedCash Programme Terms and Conditions
1. The RedCash Programme offers cashback rewards for booking health tests with intervein Labs.

2. New users receive 100% cashback as RedCash on their first booking.

3. For subsequent bookings, users receive 5% cashback as RedCash.

4. RedCash will be credited to the customer's account once the sample is received in the lab.

5. Users can pay 5% of the actual booking amount. upto Rs 75 using RedCash. This can be availed once per day.

6. RedCash can only be used for booking health tests with intervein Labs.

7. The RedCash Programme is open to individual customers only and is not transferable.

8. Misuse of rewards or fraudulent activities will result in immediate cancellation of the RedCash Programme.

9. Users are responsible for maintaining the security of their RedCash Programme account login credentials.

10. Changes to personal information, such as mailing address and email address, should be promptly notified to intervein Labs.

11. The benefits of the RedCash Programme include discounts, free consultations post booking, and get discount of 5% of the actual booking amount upto Rs 75. Redcash is not applicable on the first transaction.

12. Personal information provided by users is subject to the privacy policy of intervein Labs.

13. intervein Labs does not provide any warranties for the RedCash Programme, and is not liable for any loss or damages caused by reliance on the programme.

14. The RedCash Programme may be changed or terminated at the discretion of intervein Labs, the terms and conditions pertaining to the Redcash program if changes made shall be available on the website and can be reviewed at any time by the customer for reference.

15. These Terms and Conditions are governed by Indian laws, and any disputes will be subject to the exclusive jurisdiction of the Courts at Delhi.

Disclaimer: Report Authenticity
At intervein Labs, we prioritize the integrity and authenticity of our reports. Each report processed by us has a QR code located in the bottom left corner. This QR code serves as proof of genuineness and verifies the accuracy of the report.

Verification Process:
To verify the authenticity of your report, simply scan the QR code using a QR code scanner app on your smartphone.

The QR code should match the booking ID provided to you during the testing process.

Any tampering, cutting, or discrepancies found in the QR code, or its corresponding booking ID should be reported to us immediately.

Reporting Discrepancies:
If you encounter any issues with the QR code or suspect any form of tampering with your report, please report it to us without delay. Your cooperation helps us in taking appropriate actions against violators.

Any instances of tampering or forgery of our reports will result in strict actions being taken against the individuals or organizations involved. We are committed in maintaining the highest standards of integrity and accuracy in all our testing procedures.

Contact Us:
For any inquiries or reports regarding the authenticity of our reports, please contact our customer support team at [email protected].

Disclaimer Acknowledgment:
By using our services and accessing our reports, you acknowledge and agree to the terms outlined in this disclaimer regarding report authenticity.

Disclaimer: Report Consultation
Report Consultation is a value add-on for our patients to discuss their report results and these consults do not result in any prescription being written or shared.

Loyalty Program
Introduction
These Terms and Conditions form the basis of the VIP Membership Program (hereinafter referred to as the “intervein Loyalty Program”]. They apply to the relationship between you (being a Member (or prospective Member) of the intervein Loyalty Program, and terms such as ‘you’ and ‘your(s)’ shall be construed accordingly), are intended to protect both you and intervein Labs. It is your responsibility to read and understand them; they contain very important information about your rights and obligations, as well as limitations and exclusions that may apply. In these Terms and Conditions, the words defined in clause 14 shall have the meanings given to them in that clause. These Terms and Conditions are effective as on the date of their publication and may be changed/modified/terminated by intervein Labs at any time.

Enrolment
By completing and submitting the VIP Membership or Enrolment form to join the intervein Loyalty Program you are signifying your acceptance of these Terms and Conditions.

Your enrolment in the loyalty program will commence upon completing the payment for VIP membership

Unless intervein Labs expressly specifies otherwise (at its sole discretion), membership of the intervein Loyalty Program is open only to individuals, it is not open to companies, trusts, partnerships, or other entities.

intervein Loyalty Program is not transferable

intervein Loyalty Program shall only be open to direct customers. This precludes and bars anyone who is working in the capacity of a trader, distributor, reseller, commission agent, or mediator.

Subject to our acceptance of your Enrolment Form, the start date of your membership of the intervein Loyalty Program will be the date on which your Enrolment Form was accepted by intervein Labs, and a confirmation thereof was sent to you on the email address/WhatsApp number mentioned in the Enrolment form.

The validity of your plan will depend on the plan you select.

It is your responsibility to ensure that you take appropriate care of your credentials to prevent unauthorized persons from accessing your intervein Loyalty Program membership account. intervein Labs assumes no responsibility for and is not liable for any unauthorized access by third parties to a member's account and/or account information, including but not limited to any unauthorized award transaction made from the account, except as provided under applicable laws. intervein Labs assumes no obligation to re-credit any unauthorized mileage withdrawal made by third parties. intervein Labs reserves the right to review, in its sole discretion, requests for re-crediting unauthorized mileage withdrawals provided such request is made to intervein Loyalty Program within three months of the unauthorized withdrawal.

If you choose to use a coupon code in conjunction with your VIP membership, please note that the 10% VIP membership discount will still apply as part of your total discount. However, there may be an upper limit on the specific coupon you apply, which will determine the maximum total discount you can receive.

In the event of service deactivation in a particular city, customers who have utilized VIP features more than once will not be eligible for refunds; however, those who haven't utilized the services will be eligible for a refund after the organization validate the customer profile.

intervein Labs may accept or reject any application for the intervein Loyalty Program, at its sole discretion.

Misuse and/or Fraud
Any misuse of Rewards or any other features, benefits, and services provided to you as a Member, is prohibited and will cause your intervein Loyalty Program membership to be canceled with immediate effect unless decided otherwise. Misuse includes, but is not limited to:

Engaging in any illegal or fraudulent activities;

Giving misleading information to intervein Labs, and/or any representatives of intervein Labs;

Refusing to follow instructions given by intervein Labs and/or its representatives to audit your intervein Loyalty Program.

intervein Labs has the right to investigate your intervein Loyalty Program membership account. You will be notified if any investigation requires additional information and you will have 14 days to provide the information requested. During any investigation, you may not be able to use your intervein Loyalty Program account and/or accumulated Red Cash for any redemptions for Rewards.

intervein Labs may choose to take legal action against any Member in case of any breach of any provision of these Terms and Conditions.

Personal data changes
You will be required to provide intervein Labs with a valid and up-to-date mailing/postal address/email address/WhatsApp number. If you change your mailing/postal address and/or email address/WhatsApp number, you should notify intervein Labs via the intervein official Support channels as soon as possible.

You must notify intervein Labs without any delay, via the intervein Support , of any changes/corrections to your name and/or date of birth, A passport copy or relevant document is required and must be submitted to the intervein Support via email/WhatsApp.

Benefits
Enrolment in the intervein Loyalty Program shall entitle You to enjoy a 10% discount (“Discount”) across the applicable pathology tests. This discount can or cannot be clubbed with any other discounts or offers that intervein Labs may be running from time to time.

You shall also be entitled to the following benefits under the intervein Loyalty Program:

No convenience fee or sample collection for Premium slots except express slots.

Above benefits can be used by you for only 10 bookings for each month. Bookings made more than 10 bookings per month shall be chargeable as per the regular applicable rates.

Personal information
Any personal information explicitly or implicitly provided by you or collected by intervein Labs is governed by intervein Lab’s privacy policy, a copy of which is available for review on the intervein Lab’s Website, together with information about cookies and the use of cookies, and the terms of which shall be deemed to be incorporated into these Terms and Conditions.

No warranties
All Rewards and other content on the intervein Loyalty Program website are, to the fullest extent permitted by applicable law, provided to you on an “as is” basis without warranty of any kind from intervein Labs either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

intervein Labs does not warrant or represent that the content on the intervein Loyalty Program Website or any Linked Site is complete or up-to-date. intervein Labs is under no obligation to update any content on the intervein Loyalty Program Website or any Linked Sites. intervein Labs may change the content or make improvements or changes on the intervein Loyalty Program Website at any time without notice.

Limitation of liability
The information, products, and descriptions of Rewards and other services published on the intervein Loyalty Program Website or a Linked Site may include inaccuracies or typographical errors, and we specifically disclaim any liability for such inaccuracies and errors. Other than to the extent required under applicable laws, under no circumstance will we be liable for any loss or damage caused by your reliance on information obtained through the intervein Loyalty Program Website or any Linked Site or your reliance on any Reward obtained.

We reserve the right to seek all remedies available at law and in equity for any misuse of the intervein Loyalty Program Website and/or violations of these Terms and Conditions, including the right to block access to the intervein Loyalty Program from particular internet address. You are deemed to have consented to receive communication from us electronically and you agree that such electronic communication satisfies any legal requirements that such communications be in writing.

Copyright/Trademarks
The trademarks, logos, and service marks (collectively referred to as "Marks") displayed on the intervein Loyalty Program Website belongs to intervein Labs. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the internet without the written permission of intervein Labs, or the written permission of such other party which may own the Marks. All information and content including any software programs available on or through the intervein Loyalty Program Website (collectively referred to as "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works, or using any Content available on or through the intervein Loyalty Program Website for commercial or public purposes.

Changes or termination
intervein Labs may change the rules applicable to the intervein Loyalty Program (including all or part of these Terms and Conditions) in whole or in part, at any time without notice. However, intervein Labs will make reasonable efforts to give you prior notice of the changes and any such changes to the rules applicable to the intervein Loyalty Program shall apply with effect from the first date of their publication.

intervein Labs has the right to terminate the intervein Loyalty Program` at any time.

intervein Labs reserves the right to interpret and apply the policies and procedures communicated in these Terms and Conditions. All decisions made by intervein Labs shall be final and conclusive in each case. These Terms and Conditions supersede all previously published terms and conditions in respect of the intervein Loyalty Program.

intervein Labs shall not be liable for any loss or damage, whether direct or indirect, resulting from the termination or change of the intervein Loyalty Program or any of the services, benefits, facilities, or arrangements which are available to Members according to the intervein Loyalty Program.

Law and jurisdiction
These Terms and Conditions and the relationship between intervein Labs and you are governed by laws in India. By completing and submitting an Enrolment Form to join the intervein Loyalty Program, you are agreeing to submit to the exclusive jurisdiction of Courts at Delhi.

Referral Programme
This Program contains the complete terms and conditions that apply to an Individual's participation in the intervein Referral Program (the "Program"). As used in this Agreement, "we", "us", or "our" means Intervein Lab Pvt Ltd or any of our affiliate; parent; or group companies and our successors and assigns, as the case may be, and "you" means the applicant.

This program is created to empower our valued customers to refer our services to their friends and family. By participating in this program, customers/users can earn additional discounts for both their referrals and themselves.

Enrolment:Participation in the Program is limited to parties that lawfully can enter into and form contracts under applicable law. To begin the enrolment process, customers need to share our referral coupons with their friends and family. Once the referee uses the coupon along with the successful report generation , both the referrer and their referral will receive the discounted amount in their accounts.
Benefits:
For the Referrer:-
Successful referral is defined as one wherein the Referee books the test all through the report generation. Any benefits to the Referrer shall get accrued only after the successful report generation.

The Referee shall be new users only

The Referrer will be rewarded with the offer valid at the date/time of Referee’s report generation and not with the offers running at the date/time of referring.

The Referrer will get a 3 vouchers per month per successful referral that shall entitle them to 100 points/100 Redcash.

Vouchers shall be transferable in nature only to the provided referee.

Vouchers will be sent on Referrer’s registered WhatsApp number for every referral, Referrer is required to generate a new link from his app in order to avail the latest rewards. If Referrer shares an older link, he may not be eligible for our latest offers

The referral voucher is valid for 15 days from the date of issuance.

The Referrer should be an existing Client/Customer with intervein Labs.

For the Referrer referee:-
The Referee shall be entitled to a upto 20% discount on booking of any test.

Misuse and/or fraud
Any misuse of Rewards or any other features, benefits and services provided to you as a Referee, is prohibited and will cause your enrolment to this program to be cancelled with immediate effect unless we decide otherwise. Misuse includes, but is not limited to:

Engaging in any illegal or fraudulent activities;
Giving misleading information to us, and/or any representatives of ours and/or our intervein Referral Program;
Refusing to follow instructions given by us and/or our representatives in order to audit your intervein Referral Program.
We have the right to investigate your intervein Referral Program account. You will be notified if any investigation requires additional information and you will have 14 days to provide the information requested. During any investigation, you may not be able to use your intervein Referral Program account and/or accumulated Red Cash for any redemptions for Rewards.

We may choose to take legal action against any Member whom we find to be in breach of any provision of these Terms and Conditions.

Other Marketing Campaigns
General:

“Book Test in 1 Minute” is an offering by Intervein Lab Pvt Ltd (hereinafter referred to as “Company” or “We” or “Our” or “Us” ). You can access the offering either by accessing the ‘intervein Labs’ tab on the Platform ( www.interveinlab.com) or by directly contacting us at our designated phone numbers displayed on our website or marketing collateral or touchpoints between 9 AM - 8 PM on any day of the week other than on public holidays. The Company is registered under the Companies Act, 2013, having its registered office at 51 & 52, 5th floor, The Chamber, Near TGB, Bodakdev, Ahmedabad – 380054.

For the purpose of these Terms, wherever the context so requires "You", “Your” or "User" shall mean any natural or legal person who accesses or uses or avails or offers to avail any of our Services.

Please note that if you access the services of the Company hereinafter “Service” through a tab on www.interveinlab.com(the “Platform”), to the extent applicable and not conflicting with any of the specific terms and conditions contained in these terms, the provisions of the Platform shall apply including General terms, terms on Eligibility of Use, User Obligations, Usage Conduct, Intellectual Property Rights, Disclaimer of Warranties and Liabilities, Indemnification and Limitation of Liability, Violation of Terms, Termination, Governing Law, General Provisions, Online Report Consultancy and User Account Password and Security.

Scope of Services:

The Company is providing the aforesaid offering through its online portal www.interveinlab.com, app and through its designated contact numbers as aforesaid available on this page.

The customer/ user has the option of booking for the services provided by the Company by clicking on the call and talking to our customer support executives or health advisors or they could fill up the form provided on the aforesaid website hyperlink of the Company. The Customer/ user would be redirected to a window where the Customer has to furnish the details such as name, age and/or city.

Upon furnishing the details, the Customer/user will receive a call from the assignee of the Company in a time duration not limited to 1minute as informed. The aforesaid call is subject to the duration required on receiving the Customer/user details by the assignee of Company through the online portal. Sometimes, due to the huge volume of calls to the call centre or technical glitch or network issue or server down issue or any other unforeseen glitch or issues , the time taken to connect with the customer might exceed by 1 minute.

The assignee representative of the Company shall then record the details of the services which is required by the Customer/ User and shall book an appointment on behalf of the Customer/ user for the aforesaid services.

Book test in 1-minute campaign highlights the accessibility of the platform in 1 minute where users/customers can start booking their tests or packages.

No Liability of Company:

Without prejudice to the information provided above, the Company and the Platform shall not be liable in any manner for and towards:

Any delay/ failure to record the details or confirm booking due to cellular traffic and loss of cellular connection.

Any unauthorized access to, use, or alteration of Your transmissions or data, pursuant to Your engagement with the Company, or

Any type of inconvenience suffered by the User due to a failure on part of data collected through the aforementioned hyperlink.

Any type of inconvenience suffered by the User due to late show-up, rescheduling, or cancellation of confirmed appointments, differences in the fee charged, inappropriate treatment and other allied difficulties, or

Any deficiency, inadequacy, unsuitability or negligence in the delivery and performance of the healthcare services by the Company

Any deficiency in services offered on the online portal; or

Any other incident that occurred in connection with the choice made by the User, based on the information available through our Services.

Any incorrect information that is supplied or provided to the Company by the User.

Personal Data:

The Company may collect some personal information, including sensitive personal data or information from the User for the purposes of providing facilitation services including scheduling appointments. This may include records of any such communications exchanged between the User and the assignee of the Company along with the data of the User/ Customer recorded on the online portal which shall be collected and stored in the Company or its affiliate’s servers, subject to the express consent of the User. The Company undertakes that all the information that the Company collect, receive, possess, store, use, deal, handle, transfer, retain and otherwise process is as per the Privacy Policy of the Company and is in compliance with the applicable data privacy laws.